All orders are processed and shipped within 2 to 4

business days after the order is placed. As this is a

one-woman business, I appreciate your patience

—while I always strive to ship as quickly as possible,

there may occasionally be slight delays compared

to larger online retailers. You will receive a shipping

confirmation with tracking details as soon as your

order is on its way. ⋆｡°✩

austria 6.5 - 7.5€

europe 17 - 19€

switzerland 19 - 21€

free pickup in vienna is also possible

(if you prefer to pay cash upon pickup

please reserve the item via mail or the contact

form)

You have the right to return your item(s) within 7 days of

receiving your order, without providing any reason.

To be eligible for a return, the item must be unused,

in its original condition, and in the original packaging.

The costs for returning the item must be covered by

the customer. We recommend using a trackable

shipping service. Once we have received and inspected the

returned item, we will notify you whether your refund has

been approved. To initiate a return, please contact us at

mausmaus.bags@gmail.com.

We take the protection of your personal data seriously

and process it in accordance with the EU General Data

Protection Regulation (GDPR). By placing an order, you

agree that your contact details may be stored in our

customer records and used to send you product or

service updates, unless you withdraw your consent.

Your data is treated confidentially and only shared

with third parties when necessary for order processing

or as required by law. When you visit this website, we

collect information about your interaction with the site,

as well as data needed to fulfill your purchase. This may

include your name, address, email, phone number, and

payment details (e.g. credit card or Apple Pay). We use

this information exclusively to provide and improve our

services, process your orders, and inform you about

relevant offers.